Key Responsibilities:

• Case Handling: Receive, document, assess, and prioritize incoming cases (e.g., customer complaints, incident reports, operational issues).

• Investigation: Conduct thorough investigations by gathering information, evidence, and speaking with involved parties.

• Resolution: Develop and implement strategies to resolve cases, including negotiation or escalation when necessary.

• Documentation: Maintain accurate and confidential records of all case activities, communications, and outcomes.

• Communication: Serve as a primary point of contact, providing clear and professional updates to all stakeholders.

• Travel: Travel to various locations as required for case investigations or meetings.