Front Desk Management:

• Greet and welcome visitors in a professional and friendly manner, determining their purpose of visit and directing them appropriately.
• Maintain a neat, organized, and presentable reception area.
• Manage visitor sign-in/sign-out procedures and issue visitor badges.
• Notify relevant personnel of visitor arrivals.
• Ensure the reception area is stocked with necessary supplies (e.g., visitor badges, sign-in sheets, brochures).
• Maintain security by following procedures, monitoring the visitor logbook, and issuing visitor badges.

Telephone Management:

• Answer and direct incoming phone calls promptly and courteously.
• Take accurate messages and ensure they are delivered to the appropriate individuals in a timely manner.
• Screen calls and route them appropriately.
• Provide basic information to callers.
• Manage the company's voicemail system.

Administrative Support:

• Provide basic clerical and administrative support, such as photocopying, scanning, and faxing.
• Sort and distribute incoming mail and prepare outgoing mail.
• Schedule appointments and maintain meeting room calendars.
• Assist with data entry and record-keeping tasks.
• Maintain office supplies and place orders when necessary.
• Assist with travel arrangements and expense reports as needed.
• Assist with other administrative tasks as assigned.

Customer Service:

• Provide excellent customer service to all visitors and callers.
• Address inquiries and provide information in a helpful and professional manner.
• Handle basic complaints or direct them to the appropriate personnel.
• Maintain a positive and helpful attitude at all times.

Other Duties:

• Assist with organizing company events and meetings.
• Maintain employee contact lists and other relevant information.
• Ensure the reception area adheres to safety and security protocols.
• Perform other duties as assigned by the supervisor.