Sales and Customer Relations Division Head
Wagwago Trading PLC- Ethiopia, Addis Ababa
Posted
14 days ago
Full Time
Job Description
Develop and implement effective sales strategies to achieve revenue targets.
Oversee the customer relations team to ensure high levels of customer satisfaction.
Analyze market trends and competitor strategies to identify opportunities for growth.
Establish and maintain relationships with key clients and stakeholders.
Prepare and present sales forecasts and reports to the executive management.
Lead, mentor, and train the sales and customer relations staff.
Collaborate with marketing to create promotional campaigns and enhance brand visibility.
Monitor and evaluate team performance, providing feedback and support for improvement.
Resolve customer complaints and issues efficiently and effectively.
Job Requirement
Education and Experience
Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree is a plus.
Minimum of 10 years of experience in sales and customer relations, with at least 4 years in a managerial role.
Proven track record of achieving sales targets and managing customer relationships.
Proficiency in CRM software and Microsoft Office Suite.
Knowledge of market dynamics and customer behavior.
Required Skills
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Strategic thinking and problem-solving skills.
Self-motivated and results-oriented.
Ability to work under pressure and meet deadlines.
Strong analytical and decision-making skills.
Adaptable and open to change.
About Wagwago Trading PLC
Business & Administration Marketing Sales
Ethiopia, Addis Ababa
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