Job Description

Digital Equb is seeking a Call Center Supervisor to provide excellent customer service by overseeing daily operations, managing inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

• Team Leadership: Oversee daily operations of the call center team, ensuring performance targets are met.

• Customer Support: Respond to customer inquiries via phone and chat, providing accurate information and support.

• Training and Development: Provide training and support to Call Center Agents, fostering a positive work environment.

• Performance Monitoring: Analyze team performance metrics and provide feedback to improve service quality.

• Issue Escalation: Handle escalated customer issues and ensure timely resolution.

• Reporting: Prepare reports on team performance and customer feedback for management review.

• Collaboration: Work with other departments to enhance customer experience and streamline operations.