Job Description
Manage and supervise the front office team, including reception, concierge, and switchboard.
Ensure smooth check-in/check-out procedures and handle guest inquiries and complaints promptly.
Train and mentor front office staff on customer service standards and procedures.
Monitor and maintain front office systems and equipment, including property management software.
Manage room inventory and reservations, optimizing occupancy and revenue.
Maintain accurate records and prepare reports on front office activities.
Ensure adherence to hotel policies and safety procedures.
Handle cash transactions and maintain accurate financial records.
Collaborate with other departments to ensure seamless guest experiences.
Job Requirement
Education and Experience
Bachelor's Degree or Diploma in Hotel Management, Management, or a related field.
Minimum of 3 years of relevant experience in a front office role.
Proficiency in property management software (PMS) is mandatory.
Required Skills
Excellent communication, interpersonal, and customer service skills.
Strong leadership and team management abilities.
Ability to handle stressful situations and resolve conflicts effectively.
Strong organizational and problem-solving skills.
About Jambo Construction PLC
Hospitality-Hotel
Ethiopia, Addis Ababa
Jambo Construction PLC is a civil works construction contractor established in September 1998. Since its establishment, the company has been engage...
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