Provide first-line technical support to end-users via phone, email, and in-person.
Troubleshoot and resolve hardware and software issues.
Assist with the installation and configuration of computer systems and peripherals.
Monitor system performance and identify potential issues.
Perform routine system maintenance tasks, such as backups and updates.
Assist with network administration tasks, including troubleshooting network connectivity problems.
Contribute to IT projects, such as software deployments and infrastructure upgrades.
Assist with testing and implementation of new technologies.
Maintain accurate and up-to-date documentation of IT systems and process
Education and Experience
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum GPA of 3.00.
2+ years of relevant experience in a technical support or system administration role.
Required Skills
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
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