Job Description

• Planning, organizing, coordinating and supervising the deposit mobilization and branch coordination, customer service and KYC and e-banking activities of the Institution;

• Leading financial literacy programs to educate clients and potential clients on the benefit of saving and the institution’s value propositions

• Develop customer service delivery policies, standards & guidelines.

• Studying macro and micro economic performance from the perspective of microfinance business, forecasting trends, identifying potential money savers focusing on high amount depositors and encouraging all types of savers.

• Formulating policies and strategies that assist retention of existing clients and attract new ones.

• Collaborating with relevant work units to promote saving and enhance liquidity leverage of the Institution.

• Leading the analysis and development of proposals for resolving deposit mobilization challenges including enhancing the customers’ service delivery.

• Ensure delivery of providing technical/professional support to branches regarding deposit mobilization and overall branch operation.

• Ensure conducting front line staff training based on needs identified, organizing and coordinating client orientation concerning savings products available with special emphasis to client value propositions.

• Design systems to ensure that every saving deposit and withdrawal is captured in the recording system and general ledger and subsidiary ledger reconciliation is carried out on weekly and monthly basis. 

• Ensuring that effective and reliable risk management and internal control systems are in place for the safety of deposits by clients.

• Ensure monitoring weekly and monthly performance of Regional/Branches and compiling data on saving and preparing and submitting periodic regular reports to supervisor incorporating challenges encountered and improvement recommendation.

• Developing systems that enhance customer value proposition and keep savings account closure at minimum.

• Planning, organizing, directing, implementing and controlling the KYC functions of the Institution.

• Ensure to avail the necessary client information for legally mandated external stakeholders upon request.

• Ensure regularly update and report the KYC database of the Institution.

• Ensuring compliance with the Institution’s policies and procedures as well as with NBE directives related to digital channels.

• Ensuring   necessary human resource, support facilities and services are provided to branches that fulfills established standards of the Institution.

• Identifying dormant and inactive accounts regularly for possible action.

• Taking corrective actions on audit findings and recommendations.

• Performs other duties as assigned by the immediate supervisor.