Job Description

Customer Interaction:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.

• Follow up to ensure resolution and customer satisfaction.

Technical Support:

•  Assist customers with product setup, troubleshooting, and understanding features and benefits.

• Escalate complex issues to higher-level support or technical teams when necessary.

Order Processing:

• Assist customers with placing orders, processing returns, and handling order-related inquiries.

• Ensure accurate data entry and order fulfillment.

Documentation:

• Maintain detailed records of customer interactions, transactions, comments, and complaints.

•  Update customer information system.

 Team Collaboration: 

• Work closely with other team members and departments to ensure a seamless customer experience.

• Participate in training and development sessions to stay updated on product knowledge and customer service best practices.

Feedback & Improvement:

• Collect and relay customer feedback to the relevant departments for continuous product and service improvement.

• Suggest process improvements to enhance efficiency and customer satisfaction.