Customer Service Head
Digital Equb Financial Technologies PLC- Ethiopia, Addis Ababa
Posted
117 days ago
Full Time
Job Description
As Customer Service Head, you will be responsible for leading and managing our customer service team, ensuring exceptional customer experiences and driving customer satisfaction. You will play a crucial role in developing and implementing customer service strategies, building a high-performing team, and contributing to the overall success of the company.
Job Requirement
ROLES & RESPONSIBILITIES
·
Team Leadership: Lead, motivate, and develop a team of
Customer Service Representatives.
·
Customer Service Strategy: Develop and implement
customer service strategies and policies.
·
Issue Resolution: Handle escalated customer issues and
complaints.
·
Communication & Reporting: Communicate
effectively, prepare reports, and provide insights.
Qualifications and Required Skills
·
Bachelor's degree in a related field.
·
5+ years of experience in customer service leadership.
·
Proven track record of success in managing customer
service teams.
·
Strong understanding of customer service principles.
·
Excellent communication, interpersonal, and
problem-solving skills.
The following Experiences will make you stand out
·
Experience in a fast-paced, high-volume customer
service environment.
·
Experience in developing and implementing customer
service training programs.
·
Experience in using data analytics to drive customer
service improvements.
About Digital Equb Financial Technologies PLC
Customer Service
Ethiopia, Addis Ababa
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