Customer Service Officer

ZAGOL OIL ETHIOPIA PLC- Ethiopia, Addis Ababa
Posted 157 days ago

Full Time

ZOE

Job Details
Experience: No Experience
Career Level: Entry Level
Education Level: Bachelor Degree
Salary: Negotiable
Country: Ethiopia
State: Addis Ababa
Posted On: 2024-07-19
Deadline: 2024-07-24

Job Description

We are seeking a dedicated and personable Customer Service Officer to join our dynamic team. The ideal candidate will have a passion for helping others and a knack for problem-solving.

Responsibilities:

  • Provide exceptional customer service through phone, email, and chat.

  • Address customer inquiries, concerns, and complaints promptly and professionally.

  • Assist customers with product information, order status, and other service-related issues.

  • Maintain accurate and detailed records of customer interactions and transactions.

  • Collaborate with other departments to resolve complex issues and improve the overall customer experience.

  • Identify opportunities for improving customer service processes and suggest enhancements.

  • Achieve and maintain a high level of customer satisfaction by meeting and exceeding customer expectations.

  • Follow up with customers to ensure their issues are resolved to their satisfaction.


Job Requirement

  • Educational Qualification: B.A. degree in Marketing or Management with minimum Cumulative GPA of 3.00 and above, Graduated in 2022 and 2023 G.C

  • 0-2 years of experience in a customer service role, preferably in a similar industry.

  • Excellent communication skills, both written and verbal.

  • Strong problem-solving abilities and a proactive approach to resolving issues.

  • Ability to work independently as well as part of a team.

Gender: Female

About ZAGOL OIL ETHIOPIA PLC

Customer Service

Ethiopia, Addis Ababa

ZAGOL Oil Ethiopia PLC is a company founded by Ethiopians with a wealth of extended Oil Industry experience and with a determin...

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