Job Description

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. You will play a crucial role in building and maintaining strong customer relationships, resolving issues effectively, and contributing to our company's success.

ROLES & RESPONSIBILITIES

• Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information about our products and services.

• Resolve customer issues and complaints effectively and efficiently, finding solutions that meet their needs.

• Process orders, payments, and account updates accurately and timely.

• Maintain a positive and professional attitude, even in challenging situations, demonstrating empathy and understanding.

• Stay up to date on product and service knowledge, ensuring you can provide accurate and relevant information to customers.

• Contribute to a positive and collaborative team environment, sharing knowledge and supporting colleague