Job Description
We are seeking a passionate and customer-centric Call Center Agent to join our growing team. you'll be the first line of contact for our valued customers, providing exceptional service and building positive relationships. Whether you're answering questions, resolving issues, or offering support, your dedication to customer satisfaction will be key.
Responsibilities:
Answer inbound calls from customers in a timely and professional manner.
Actively listen to customer concerns, identify needs, and provide accurate information and solutions.
Follow established scripts and procedures while demonstrating the ability to adapt to unique situations.
Research and troubleshoot customer issues, escalating complex matters when necessary.
Process orders, payments, and returns according to company guidelines.
Maintain accurate records of all customer interactions within the CRM system.
Build rapport with customers and strive to exceed their expectations.
Uphold company policies and procedures while adhering to data security regulations.
Job Requirement
Diploma or Degree in marketing or related field.
1 year experience in a related field.
Excellent verbal and written communication skills with a clear and professional phone voice.
Active listening skills and the ability to understand customer needs.
Strong problem-solving and decision-making abilities.
Proficient in computer skills and comfortable learning new software applications.
Ability to work independently and as part of a team in a fast-paced environment.
A positive attitude, a passion for customer service, and a commitment to continuous learning.
About Wealthforge Financial Group
Customer Service
Ethiopia, Addis Ababa
Wealthforge Financial Group is a leading financial services company providing a comprehensive range of products and services to individuals and...
Discover More Jobs
Join Abol Jobs now and apply for a jobs posted by companies currently hiring in Ethiopia.