Job Description
We are seeking a customer-focused and results-oriented Call Center Agent to join our dynamic team! In this role, you will be the primary point of contact for our valued customers, providing exceptional service and ensuring their needs are met.
Answer phone calls in a timely and professional manner.
Listen attentively to customer concerns and identify their needs.
Provide accurate information about products and services.
Resolve customer complaints and problems efficiently.
Take orders, process requests, and perform transactions.
Upsell or cross-sell products and services.
Document customer interactions and update databases.
Follow company scripts and procedures while also personalizing communication.
Maintain a positive and helpful demeanor throughout calls.
Escalate complex issues to supervisors when necessary.
Job Requirement
Diploma or degree in marketing or related field.
1 year experience in a related field.
Excellent communication and interpersonal skills.
Active listening skills to understand customer needs.
Problem-solving skills to identify and resolve customer issues.
Ability to work independently and meet performance targets.
Proficiency in using computers and call center software.
Patience and a positive attitude to dealing with difficult customers.
Strong time management skills to prioritize and manage call volume.
About Zeyla Technologies PLC
Customer Service
Ethiopia, Addis Ababa
Zeyla Technologies PLC is a technology company dedicated to empowering businesses and individuals through innovative technology solutions.
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