Job Description
We are seeking a passionate and results-oriented Customer Service Representative to join our growing team. In this role, you will be the face of our company, building positive relationships with our customers and ensuring their satisfaction is our top priority. You will be the bridge between our customers and our organization, providing exceptional service and support while fostering brand loyalty and positive word-of-mouth.
Responsibilities:
Respond to customer inquiries and complaints via phone, email, chat, or in person.
Effectively troubleshoot and resolve customer problems.
Provide accurate and up-to-date information about the company's products and services.
Process orders, returns, and exchanges.
Uphold company policies and procedures while ensuring customer satisfaction.
Document customer interactions and maintain accurate records.
Escalate complex issues to the appropriate team members.
Stay up-to-date on new products, services, and company policies.
Job Requirement
Diploma or degree in marketing or related field.
1 year experience in customer service.
Excellent communication and interpersonal skills
Ability to build rapport and empathize with customers
Problem-solving and critical thinking skills
Active listening skills
Patience and a positive attitude
Proficiency in using computers and customer service software
Strong written and verbal communication skills
About Zewdu Import & Export
Customer Service
Ethiopia, Addis Ababa
Zewdu Import & Export is a leading import and export company established in 1969. We specialize in facilitating global trade, Our commitment i...
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