Job Description
We are seeking a passionate and results-oriented Customer Service Representative to join our growing team. In this role, you will be the face of our company, building positive relationships with our customers and ensuring their satisfaction is our top priority. You will be the bridge between our customers and our organization, providing exceptional service and support while fostering brand loyalty and positive word-of-mouth.
Responsibilities
Respond to customer inquiries and complaints through various channels (phone calls, emails, live chat, social media).
Troubleshoot and resolve customer problems efficiently and professionally.
Provide accurate and up-to-date information about products, services, and company policies.
Process orders, returns, and exchanges.
Upsell and cross-sell products or services when appropriate.
Document customer interactions and maintain accurate records.
Escalate complex issues to the appropriate team members.
Contribute to a positive and helpful work environment.
Job Requirement
Bachelor's degree in marketing or a related field
1 year experience in a relevant field
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Ability to work independently and as part of a team.
Positive and professional attitude.
Patience and empathy.
Technical proficiency.
Time management skills.
About Wealthforge Financial Group
Customer Service
Ethiopia, Addis Ababa
Wealthforge Financial Group is a leading financial services company providing a comprehensive range of products and services to individuals and...
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