Customer Service
Digital Equb Financial Technologies PLC- Ethiopia, Addis Ababa
Posted
298 days ago
Full Time
Job Description
We are seeking a passionate and articulate customer service professional to join our team. In this role, you will be the frontline representative for our company, building relationships with customers and ensuring their satisfaction. You will address inquiries and concerns through various channels, working to resolve issues and provide exceptional service.
Responsibilities:
Respond to customer inquiries by phone, email, and potentially live chat, providing timely and accurate information.
Actively listen to customer concerns, identify the root cause of problems, and develop solutions.
Effectively troubleshoot and resolve customer issues, following established procedures and escalation protocols when necessary.
Maintain a positive and professional demeanor, even in challenging situations.
Process orders, returns, and exchanges according to company policies.
Document customer interactions and track resolution progress.
Upsell and cross-sell products or services where appropriate (depending on the company and role).
Provide feedback on customer satisfaction and identify areas for improvement in service delivery.
Job Requirement
A diploma in Marketing or a related field is preferred.
1 year experience in customer service
Excellent written and verbal communication skills, with the ability to clearly explain complex information.
Active listening skills and a genuine desire to help others.
Strong problem-solving and critical thinking abilities.
Ability to prioritize tasks and manage multiple inquiries simultaneously in a fast-paced environment.
Proficiency in Microsoft Office Suite and other relevant customer service software (may vary).
A positive and professional attitude with a commitment to exceeding customer expectations.
About Digital Equb Financial Technologies PLC
Customer Service
Ethiopia, Addis Ababa
Discover More Jobs
Join Abol Jobs now and apply for a jobs posted by companies currently hiring in Ethiopia.