Delivery Supervisor

CHAP! CHAP! Logistics- Ethiopia, Addis Ababa
Posted 324 days ago

Full Time


Job Details
Experience: 1 year
Career Level: Junior
Education Level: Diploma
Salary: Per Company Scale
Country: Ethiopia
State: Addis Ababa
Posted On: 2024-02-02
Deadline: 2024-02-12

Job Description

We seek a versatile and detail-oriented professional to join our team as a supervisor for our delivery service in logistics. Delivery Supervisors coordinate teams of delivery drivers and make sure they execute procedures according to company standards. Essential work duties seen by a Delivery Supervisor are responding to customer issues, optimizing the efficiency of ways, following safety and compliance policies, and fostering a positive working environment. The ideal candidate for this role should be able to do the following

Responsibilities:

  • Schedules all logistics moves.

  • Takes the lead role in all large or complicated moves

  • Manages the truck driver appointment process for delivery.

  •  Responsible for major event setups on site.

  • Inspect the site before the process to know how much material and manpower is needed.

  •   Supervise the packing/unpacking and loading/unloading team on site.

  •  Schedules time for setups and moves and assigns duties to the setup team

  •   Demonstrates leadership in the area of safety.

  • Supervises drivers with leadership and communication and develops teamwork among the Operations Team.

  • Actively promote Health and Safety in the workplace by setting a good example to others by ensuring compliance with the health and safety responsibilities set out in the Health and Safety Management System.

  • Meets with team members to provide input on event setups or large moves to minimize issues.

  • Conducts staff performance reviews.

  •  Complies, analyzes, and maintains statistical data/reports of the truck driver operations, including but not limited to timekeeping, attendance and absence management, safety and regulatory training and compliance, staff performance, and professional development.

  •  Ensures appropriate scheduling to meet the service and delivery needs of the site.

  • Set daily delivery schedules for the truck drivers to provide reliable and efficient delivery of a load on-site.

  • Commits to positive interactions with all customers and provides the appropriate level of assistance regardless of situation or location

  •  Ensures that all customer inquiries are handled in a professional, timely manner; and in case customers should be redirected to other staff, the incumbent will ensure the redirection is complete and that the customer is not left without service

  • Approves storage requests and returns back to the property.




Job Requirement

  • Diploma or equivalent (Bachelor's degree preferred).

  • Proven experience in logistics operations, preferably in a supervisory role.

  • Strong leadership and team management skills, with the ability to motivate and guide a diverse group of drivers.

  • Excellent communication and interpersonal skills, with the ability to interact effectively with drivers, customers, and internal teams.

  • Strong knowledge of logistics processes, including order fulfillment, inventory management, and transportation.

  • Excellent organizational and problem-solving skills with a keen attention to detail.

  • Ability to work under pressure, meet deadlines, and adapt to changing priorities.

  • Familiarity with relevant regulations and compliance standards in logistics and transportation



About CHAP! CHAP! Logistics

Logistics, Transport & Supply Chain

Ethiopia, Addis Ababa

Chap! Chap! is a logistics service provider that connects anyone with logistics needs to drivers nearby. We have different vehicles of choice which...

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