Call Center Agent

DigitalCore Technologies PLC- Ethiopia, Addis Ababa
Posted 339 days ago

Full Time

DTP

Job Details
Experience: 1 year
Career Level: Junior
Education Level: Diploma
Salary: Per company's scale
Country: Ethiopia
State: Addis Ababa
Posted On: 2024-01-04
Deadline: 2024-01-18

Job Description

we are seeking a customer-focused and results-oriented Call Center Agent to join our team and provide exceptional customer service to our valued customers. As a Call Center Representative, you will be the first point of contact for our customers, and you will play a vital role in building relationships and ensuring customer satisfaction.

Responsibilities:

  • Answering and making phone calls

  • Providing customer service and support

  • Resolving customer inquiries and complaints

  • Processing orders and payments

  • Selling products and services

  • Maintaining accurate records of customer interactions

  • Meeting or exceeding call center metrics


Job Requirement

  • Diploma or equivalent 

  • 1-2 years of job experience 

  • Excellent verbal and written communication skills

  • Active listening skills

  • Problem-solving skills

  • Ability to multitask and work in a fast-paced environment

  • Computer skills

  • Patience and empathy to handle challenging situations

About DigitalCore Technologies PLC

Customer Service

Ethiopia, Addis Ababa

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