Job Description

As a Customer Service Representative, you will be the voice of our company, building positive relationships with customers and ensuring their satisfaction. You will handle inquiries and concerns over various channels, providing solutions and exceeding expectations. Your excellent communication, empathy, and problem-solving skills will be key to creating a loyal customer base.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media: Actively listen and understand customer needs, providing accurate and timely information.

• Resolve customer issues: Work with customers to identify solutions, offering troubleshooting guidance or escalating complex issues to the appropriate team.

• Build rapport and maintain positive relationships: Foster empathy and understanding, ensuring interactions are friendly, professional, and helpful.

• Collect and update customer information: Maintain accurate records and document interactions effectively.

• Upsell and cross-sell products/services: Identify opportunities to suggest additional products or services that benefit the customer.

• Contribute to continuous improvement: Participate in training, provide feedback, and actively seek ways to enhance customer service practices.