Job Description

We seek a highly motivated and customer-centric Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service by answering inbound calls, resolving customer inquiries, and exceeding their expectations.

Responsibilities:

• Answer and handle inbound calls from customers courteously and professionally.

• Listen actively and identify customer needs and concerns.

• Provide accurate and timely information regarding products, services, policies, and procedures.

• Resolve customer issues efficiently and effectively, aiming to achieve first-call resolution.

• Upsell and cross-sell relevant products and services when appropriate.

• Document call details and customer interactions accurately and concisely.

• Participate in training sessions to stay updated on company policies, products, and services.

• Maintain high levels of quality and performance by meeting or exceeding key performance indicators (KPIs).

• Contribute to a positive and supportive team environment.