Call Center

Addis Buildcon PLC - Ethiopia, Addis Ababa
Posted 382 days ago

Full Time

ABP

Job Details
Experience: Less than 1 year
Career Level: Mid Level
Education Level: Bachelor Degree
Salary: company's scale
Country: Ethiopia
State: Addis Ababa
Posted On: 2023-11-22
Deadline: 2023-12-02

Job Description

Addis Buildcon PLC seeks a customer-focused and results-oriented Call Center Representative to join our team and provide exceptional customer service to our valued customers. As a Call Center Representative, you will be the first point of contact for our customers, and you will play a vital role in building relationships and ensuring customer satisfaction.


Responsibilities:

  • Answer incoming calls promptly and professionally

  • Handle customer inquiries, complaints, and requests in a calm and courteous manner

  • Listen carefully to customer concerns and identify the root cause of the issue

  • Provide accurate and timely information to customers

  • Troubleshoot customer issues and provide solutions

  • Upsell additional products and services to improve customer satisfaction and increase sales

  • Maintain accurate customer records in the CRM system

  • Meet call volume and quality metrics

  • Provide feedback to management on customer concerns and suggestions

  • Stay up-to-date on company products, services, and policies

  • Attend training sessions to improve skills and knowledge


Job Requirement

  • Diploma in marketing and related fields 

  • Less than a year experience in customer service or a related field

  • Excellent written and verbal communication skills

  • Ability to work independently and as part of a team

  • Strong problem-solving and decision-making skills

  • Ability to handle difficult situations and remain calm under pressure

  • Proficiency in Microsoft Office Suite



About Addis Buildcon PLC

Customer Service Telecommunications

Ethiopia, Addis Ababa

Addis Buildcon PLC is a premier building construction company in Ethiopia, dedic...

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