Job Description

Addis Buildcon PLC seeks a customer-focused and results-oriented Call Center Representative to join our team and provide exceptional customer service to our valued customers. As a Call Center Representative, you will be the first point of contact for our customers, and you will play a vital role in building relationships and ensuring customer satisfaction.

Responsibilities:

• Answer incoming calls promptly and professionally

• Handle customer inquiries, complaints, and requests in a calm and courteous manner

• Listen carefully to customer concerns and identify the root cause of the issue

• Provide accurate and timely information to customers

• Troubleshoot customer issues and provide solutions

• Upsell additional products and services to improve customer satisfaction and increase sales

• Maintain accurate customer records in the CRM system

• Meet call volume and quality metrics

• Provide feedback to management on customer concerns and suggestions

• Stay up-to-date on company products, services, and policies

• Attend training sessions to improve skills and knowledge