Job Description

Digital Equb Financial Technologies PLC is seeking a dedicated and enthusiastic Junior Customer Service Representative to join our team. As a Junior Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction. You will handle inquiries, resolve customer issues, and provide information about our digital financial solutions. This role offers an excellent opportunity to develop customer service skills and contribute to the success of our financial technology company.

Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries and providing assistance via various communication channels (phone, email, chat, etc.).
•  Respond promptly and professionally to customer inquiries and complaints, providing accurate and helpful information.
• Resolve customer issues and complaints effectively and efficiently, escalating to senior team members when necessary.
•  Maintain a positive and empathetic attitude towards customers at all times.
• Develop a comprehensive understanding of Digital Equb Financial Technologies' products and services.
• Stay updated with product updates and new features to effectively address customer inquiries and provide accurate information.
• Communicate product features, benefits, and usage guidelines to customers.
•  Assist customers in troubleshooting technical issues related to our digital financial solutions.
• Provide step-by-step instructions and guidance to customers to resolve technical problems.
• Collaborate with the technical support team to escalate and resolve complex technical issues.
• Build and maintain positive and long-lasting relationships with customers.
• Ensure customer satisfaction by proactively addressing their needs and concerns.
• Follow up with customers to ensure their issues are resolved and provide additional assistance as required.